For too long, Nigerian consumers have faced a frustrating reality: a landscape where poor services from major operators became the norm. Whether it’s the perennial headaches caused by airlines, the often-unreliable services of telecom providers, or the sometimes-opaque dealings of banks, the cries of frustration from the public have been constant, sometimes loud, and often helpless.
Indeed, flight delays and cancellations from domestic airlines didn’t just become common; they became an expected, almost accepted, part of air travel, forcing many to simply resign themselves to inconvenience. This pattern of service delivery has left countless Nigerians feeling powerless, as complaints often fell on deaf ears, or remedial actions were simply non-existent.
However, a question is now bubbling to the surface: Are we witnessing a shift? Could regulators finally be stepping up, signalling a new era where service providers are truly held accountable for their actions and inactions?
The persistent complaints highlight a fundamental need for stronger regulatory oversight and enforcement. Consumers deserve value for their money, reliable services, and a clear path to recourse when things go wrong. If regulators are indeed beginning to exert their authority more robustly, it could mark a significant turning point, restoring faith in critical sectors and empowering consumers like never before.
Only time will tell if these signals translate into lasting change, but the very discussion of accountability is a hopeful sign for the future of service delivery in Nigeria.
Source: Original Article
